Last Updated: [4/11/2025]

At Reynaldo’s Roofing, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services, website, or team. By engaging with Reynaldo’s Roofing, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information to provide and improve our roofing services:

Personal Information

  • Contact Details: Name, phone number, email address, and physical address.
  • Property Information: Details about your roofing project, including roof type, materials, and inspection findings.
  • Payment Information: Credit card details, bank information, or insurance details (processed securely via encrypted payment gateways).
  • Communications: Records of emails, phone calls, or messages related to service inquiries, estimates, or feedback.

Non-Personal Information

  • Website Usage Data: IP address, browser type, pages visited, and time spent on our website (if applicable).
  • Service Analytics: Data on service requests, project timelines, and customer preferences to enhance our offerings.

2. How We Use Your Information

Your information is used for the following purposes:

  • Service Delivery: Scheduling inspections, providing estimates, and completing roofing installations or repairs.
  • Customer Support: Responding to inquiries, resolving issues, and maintaining service records.
  • Marketing & Updates: Sending promotional offers, service reminders, or newsletters (only with your consent; opt-out available).
  • Legal & Compliance: Meeting regulatory requirements, handling insurance claims, and enforcing contracts.

3. Data Sharing & Protection

  • Third-Party Service Providers: We may share data with trusted partners (e.g., material suppliers, payment processors) strictly for service fulfillment.
  • Legal Obligations: Information may be disclosed if required by law (e.g., court orders, insurance investigations).
  • No Sale of Data: We do not sell, rent, or trade your personal information to unrelated third parties.

4. Data Security Measures

We implement industry-standard security practices, including:

  • Encryption: Secure transmission of sensitive data (e.g., payments).
  • Access Controls: Limited employee access to personal information.
  • Regular Audits: Periodic reviews of our data protection practices.

5. Your Privacy Rights

You have the right to:

  • Access or Correct your personal data.
  • Request Deletion of non-essential records (subject to legal retention requirements).
  • Opt Out of marketing communications.

To exercise these rights, contact us at:
📞 Phone: (818) 723-2319
✉ Email: reyhernandez10299@gmail.com
📍 Address: 319 Park Ave Apt A, San Fernando, CA 91340

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